Furniture Care

Our hints and tips to keep your furniture and accessories in the best condition.

We have been making wood furniture for over 30 years and have absolute faith in the quality of our furniture. If you buy a piece of furniture from us that develops a structural fault, we’ll either fix it or replace the item for free. This guarantee is valid for all our wooden furniture with the exception of chairs and upholstery. It’s a personal use guarantee, which means it is not valid for furniture used in the workplace (e.g. pubs or restaurants). This guarantee does not cover “wear and tear” which naturally occurs with time, and it doesn’t apply if you have caused damage yourself (e.g. spillages, burns, etc.). Alteration to the piece or mistreatment nullifies this guarantee

Maintenance

We are happy to provide advice on the maintenance of your piece. However, as a general rule real wood products should be kept away from direct heat (For example. Radiators etc.) and persistent direct sunshine. Liquids and/or heat may cause marks on the surface – we recommend the use of coasters/heat pads where appropriate. Spillages should be wiped up with a damp cloth. Do not use chemical commercial cleaning liquids or sprays.

Faults

When your goods arrive we hope they are in great condition and provide you with many years of service. Of course problems sometimes occur. It is our experience that most of these problems can be resolved with a mixture of common sense, fairness and compromise. If a problem does arise please report it to us at info@blacksofsopwell.com. We will personally see that the issue is resolved as quickly as possible. This may be through repair, replacement or another suitable option. We are aware that problems can be frustrating for you, as they are for us. Nevertheless, we believe all issues can be resolved in a courteous and timely manner.

Natural characteristics

We work with many natural materials. Distinctive grain patterns, knots, natural markings and colourings are part of real wood. Filler and/or inlaid pieces are used to even the surface of real wood. Wood also responds to its environment, particularly to changes in heat and humidity. Small movement is to be expected, which is why your piece is constructed to allow for this natural process. This can include minor gaps appearing, known as shakes. These are not regarded as faults, and should be expected as part of your purchase.

FAQ's

Is my furniture guaranteed?

Yes it is. We’ve been making wood furniture for over 30 years and have absolute faith in the quality of our furniture. If you buy a piece of furniture from us that develops a structural fault, we’ll either fix it or replace the item for free. This guarantee is valid for all our wooden furniture with the exception of chairs and upholstery. It’s a personal use guarantee, which means it’s not valid for furniture used in the workplace (e.g. pubs or restaurants). This guarantee does not cover “wear and tear” which naturally occurs with time, and it doesn’t apply if you cause damage yourself (e.g. spillages, burns, etc.)