Delivery & Returns
We've carefully selected shipping options for each product on our site to ensure you receive the fastest, safest and most reliable delivery service possible. Each item's delivery options and costs will be shown in the shopping cart.
Delivery Information
You needn’t worry about any heavy lifting, we’ll do all the hard work including placing your piece of furniture into its new home. We will remove and recycle all packaging, leaving you ready to enjoy your new piece of furniture.
Just before we leave, we will provide you with instructions on caring for your product and anything we feel you may need to maintain its good looks.
If your ever in doubt on how to look after your piece just drop us a line and we would be happy to
help with any after care solutions.
Furniture delivery costs
Costs vary based on location, an accurate estimate is shown at checkout. You can also view costs below by postcode.
White glove delivery - Local - FREE
AL, HP1 - HP10, HP15-16, HP23, WD1-25, HA0 - HA8, EN1 - EN8,
EN10, EN11, SG1 - SG4, SG12 - SG14, SG3, LU1 - LU6, NW7, N20
White glove delivery - London - £60 - Discounted to £30 for all orders above £500 - Free above £800
N1 - N19, NW1 - NW6, NW8 - NW11, WC, EC, W1 - W14, SW1 - SW20,
SE1 - SE28, E1 - E20, EN9, UB
White glove delivery - Long distance - £90 - Discounted to £45 for all orders above £500 - Free above £900
DA, LN, NG, DE, BR, CR, TF, ST, WV, WS, DY, WR, HR, GL, OX, B, CV, LE, MK, PE, CB, IP, NR, BS, BA, SN, SP, DT, BH, PO, SO, RG, GU, RH, BN,TN, ME, CT, SS, CM, CO, SL, HP11, HP12, HP13, HP14, HP17, HP18 , HP19, HP20,HP21, HP22, HP27, SG5, SG6, SG7, SG8, SG9, SG10, SG11, SG15, SG16, SG17, SG18, SG19, IG, KT, RM, SM, TW, NN, CH, CT, LU7
White glove delivery - Long distance - £120 - Discounted to £60 for all orders above £750 - Free above £1500
PL, TQ, LL, SY, SA, CF, LD, EX, NE, DL, CA, DH, SR, TS, LA, TA, NP, BD, YO, HG, BB, PR, FY, HD, WF, DN, HU, OL, M, WA, L, CH, BL, HX, S, SK,CW, WN, LS
Special postcodes - POA, please call to request a quote
AB - BT - HS - IV - KW - PA - PH - ZE - GY - JE - IM - TR - TD - DG - ML - EH - G - KA - KY - PH1 - AB - PH - FK
We do not deliver to the following postcodes:
DD - BF - KY- NP - TA
We also offer click & collect for free.
Accessories orders typically take 3-5 days.
If you have ordered a furniture item which is in stock then delivery could be made within a couple of days. If it is out of stock it could take longer. All orders will usually be fulfilled in a maximum 6-8 weeks.
As Made to Measure items are hand crafted in our workshop please expect a lead-time of around 8-10 weeks.
We appreciate that sometimes placing new furniture into a room can sometimes be a bit of a tight squeeze especially in slightly smaller spaces. If you feel that your home has unusually awkward access or it might be a little more difficult than usual to place furniture, we would just ask that you give us a bit of heads up in advance. Remember that 99% of our furniture is delivered absolutely fine! We’re used to all different spaces. Once we arrive, we’ll do our best to ensure a speedy service with little or no disruption to your current set up.
Accessories Return Policy
We want you to have peace of mind, which is why we offer a no-quibble exchange policy for all home accessories. Sometimes, you need to see an item in your space to decide if it works.
Your Return Options
Option 1: Visit Our Showroom
Bring your receipt and the item to our showroom within 28 days of purchase, and we’ll be happy to:
- Exchange it for another item.
- Issue a credit note if you don’t find something else on the day, allowing you to shop later.
- Provide a refund if nothing else suits you.
Please ensure items are returned in the same condition they left the showroom.
Option 2: Return by Post
Email us to let us know you’re sending something back.
Pack the item in its original packaging and condition.
Post it to the address below (postage costs are your responsibility). We recommend obtaining proof of postage for your records.
Once we receive the item, we’ll process your refund within 48 hours. Don’t forget to include your receipt and contact details.
Return Address:
Blacks of Sopwell Returns
North Barn D, Cottonmill Lane
Sopwell, St. Albans
Hertfordshire AL1 2HA
Furniture
Standard furniture items (excluding custom-made or made-to-order products) are eligible for refunds. To request a refund, please contact us within 14 days of delivery. If a delivery fee was charged, your refund will include the item's purchase price minus the delivery fee.
If you request a return, we are pleased to offer collection as part of our white-glove service. A collection fee will apply to cover transport and safe handling of the item. This fee typically ranges from £100 to £250, depending on the distance and specific handling requirements. The exact fee will be confirmed with you in advance.
Made to Measure Furniture
Bespoke and made-to-measure items are non-refundable under the UK’s Consumer Contracts Regulations. As these items are made specifically to your specifications—such as custom sizes, finishes, or materials—they cannot be resold. For this reason, we are unable to accept returns on these items.
