Delivery & Returns

COVID-19 UPDATE

Our showrooms are currently closed until further notice, deliveries to your home can continue as circumstances allow, as can online orders. Customers local to us in St Albans and the surroundiung villages can select Click&Collect at the checkout for free doorstep drop-off delivery.

We've carefully selected shipping options for each product on our site to ensure you receive the fastest, safest and most reliable delivery service possible. Each item's delivery options and costs will be shown in the shopping cart.

Delivery

Accessories deliveries
Smaller items such as accessories and gifts ordered from this website will be delivered by third part courier or by Royal Mail. Estimated delivery 3-5 days. Delivery £3.95 for orders under £70, orders over £70 are free.

We also offer click and collect for free.

We only deliver to the UK mainland.

Furniture deliveries 
We use our own team to deliver large furniture items, delivering directly into situ, disposing of all packing materials. We aim to provide you with an excellent delivery experience by a team who know and understand the product, giving you a specific delivery time slot that minimises the time that you need to spend waiting for your delivery.

We will call you to confirm a convenient 2-hour delivery slot. Delivery is normally within a few days of placing your order, but could be several weeks. Our delivery schedule runs Monday to Friday and may be adversely affected by severe weather conditions and or traffic difficulties. If a delivery is late or missed, we cannot provide compensation for inconvenience/lost earnings etc. If any damage is caused to your property on delivery, this must be notified to us at the time. 

Furniture delivery costs
Costs vary based on location, an accurate estimate is shown at checkout. You can also view costs below by postcode.

White glove delivery - Local - FREE
AL, EN1 - 8,10,11, HP1 - 5, HA2 - 8, NW7, SG13 - 14, WD1 - 25

White glove delivery - London - £60
E, EC, IG, N, NW1 - 6, 8 - 11, SE, SW, UB, W, WC

White glove delivery - Long distance - £90
B, BA, BB, BD, BH, BL, BN, BR, BS, CA, CB, CM, CO, CR, CT, CV, CW, DA, DE, DH, DL, DN, DT, DY, EN9, FY, GL, GU, HD, HG, HP6 - 27, HR, HU, HX, IP, KT, L, LA, LE, LN, LS, LU, M, ME, MK, NE, NG, NN, NR, OL, OX, PE, PO, PR, RG, RH, RM, S, SG1 - 12, 15 - 19, SK, SL, SM, SN, SO, SP, SR, SS, ST, TF, TN, TS, TW, WA, WF, WN, WR, WS, WV, YO

White glove delivery - Long -distance £120  
CF, CH, DG, EH, EX, G, KA1 - 26, 29, 30, LD, LL, ML, PL, SA, SY, TD, TQ

Special postcodes - POA, please call to request a quote
AB, BT, FK17 - 21, KA27 - 28, HS, IV, KA27 - 28, KW, PA, PH, TR, ZE

We do not deliver to the following postcodes:
DD, BF, KY, NP, TA

We also offer click and collect for free.

How long will my delivery take?

Accessories orders typically take 3-5 days.

If you have ordered a furniture item which is in stock then delivery could be made within a couple of days. If it is out of stock it could take longer. All orders will usually be fulfilled in a maximum 6-8 weeks.

As Made to Measure items are hand crafted in our workshop please expect a lead-time of around 8-10 weeks.

Access requirements

We appreciate that sometimes placing new furniture into a room can sometimes be a bit of a tight squeeze especially in slightly smaller spaces. If you feel that your home has unusually awkward access or it might be a little more difficult than usual to place furniture,  we would just ask that you give us a bit of heads up in advance. Remember that 99% of our furniture is delivered absolutely fine! We’re used to all different spaces. Once we arrive, we’ll do our best to ensure a speedy service with little or no disruption to your current set up.

Refunds

We doubt you’ll ever need to return anything to us but just in case here’s all the important bits. 

Accessories

It’s always great to have peace of mind so that’s why we offer a no quibble exchange policy across most of our items. We of course totally understand you need to sometimes see something in your own space to know if it works or not. If you have purchased something from our online store and need to return it then you have a few different options:

Option 1

Simply hot foot it back down to one of our showrooms with your receipt and we’ll of course be more than happy to offer an exchange. If you can’t find anything else on the day, we can offer you a credit note for you to spend at a later date. There’s always lots of lovely new bits to see in store, so we are certain you are sure to find something else instead. If you’re really struggling to find something, then of course we’ll happily refund your money back. We would just kindly ask that any returns are brought back to us within 28 days from your original purchase date.  It goes without saying that any returned items need to come back to us in the same condition they left the showroom.

Option 2

If you need to return an item, you can drop us an email to let us know something is on its way back to us. Pop it back in the post (remember you’ll need to pay the postage cost at your end) We would always advise obtaining proof of postage as it just makes it easier to trace should anything ever go astray.  We would ask you to return any unwanted items back in their original packaging and condition. Once we have received the item, we will look to normally process a full refund within 48 hours.  Don’t forget to include a copy of your receipt and contact details. 

Furniture

We will provide a full refund on all orders if you cancel before it has been processed (usually within 1 or 2 days). If a non-bespoke item is requested to be returned up to 14 days after delivery, you will be refunded less the cost of delivery, collection and a restocking fee of up to 20%.

Made to Measure

Whilst we are happy to refund most items, ALL of our made to measure pieces and bespoke pieces are unfortunately excluded from our returns policy. Because they have been made especially for you, bespoke items which include those finished with custom dimensions, hand-picked wood stains, paints and upholstery are always just that little bit harder to re sell